Covid-19 Refund Policy

If you are unable to attend for one of the 2 reasons below then a full refund will be issued (unless you want to reschedule your booking for a later date)

– If the government advice changes restricting travel, meaning that you are unable to travel to us and take part in your activity.

– You have symptoms or have been in contact with anyone with Covid-19 in the past 14 days

You must contact us at least 24 hours before your activity.

Our standard booking terms and conditions apply otherwise.

 

Before your Activity Lesson

All lessons must be booked and paid for online or on the phone- All participants must complete a consent form which is available to down load or in person on arrival at the centre. Any Covid-19 related medical conditions must be included.

 

On Arrival

Please ensure you arrive 15 minutes before your session, please keep to our times to enable us to keep everyone apart. Please head to our reception (Roker Beach front opposite the Pier) and there will be a hygiene station as you enter the building, if you possess a face shield/mask we ask that you wear them. To ensure the appropriate distance is kept between yourselves and our staff please follow the signs.

You will be issued with a sterilised wetsuit and safety kit. All our wetsuits and equipment will be cleaned/disinfected and dried after each session. Hard equipment will be wiped down with antibacterial sanitiser.

If you, or a member of your household show any symptoms of Covid-19 you must not take part in a session or visit our Centre.

 

During Your Activity Session

All safety briefings, on land coaching and demonstrations will be performed with a safe distance from participants.

As a group activity we require guests to make an effort to remain 1 metre plus away from each other during the session. We do understand that the sea is a fickle place and the waves and currents can move you about. We do ask that you keep an eye on the instructor and fellow Adventurers and you move or paddle away at the first instance.

The instructor will work on a 2 metre guideline from the participants, they will ensure they are in the best position to assist if required – this will not impact on your experience and they will communicate clearly. If assistance is required, the instructor will be ready to help but contact will be kept to the minimum.

 

After Your Activity Session

We do ask that used water sports equipment are returned and placed into the buckets provided so that we can ensure they are cleaned properly.

Adventure Sunderland would like to thank everyone for their co-operation during this time, if you have any concerns please don’t hesitate to get in touch.